Here are a selection of Frequently Asked Questions we receive.


Questions and Answers

What is an excess?

An excess is the amount you must pay in the event of any claim, regardless of who is to blame for an incident. If you make a claim you must add the relevant excess to calculate the total amount you must payin the event of any claim made.


What happens if I have to make a claim under the Insurance Policy?

Please contact our dedicated Claims Department with details of the nature of the claim.


What is Business Interruption Insurance?

Business Interruption Insurance covers Loss of Trading Profit due to interruption caused by an insured peril for a selected indemnity period – usually minimum 12 months. Various extensions are available, e.g. following damage at the premises of: Suppliers, Customers, Public utilities, or nearby properties restricting access to your premises.


What is Public Liability Insurance?

Public Liability Insurance covers your legal liability for physical injury, damage or loss caused to third parties arising from your business activities – set at a level that that matches your liability.


What is Products Liability Insurance?

Products Liability Insurance covers your legal liability for physical injury, damage or loss arising from goods sold or supplied – set at a level that that matches your liability for all claims, in any one year.


What is Fidelity Guarantee Cover?

Fidelity Guarantee Cover gives the business protection against misappropriation by employees.


What is the benefit of Commercial Legal Expenses Cover?

Commercial Legal Expenses is an increasingly important insurance, including compensation awards as well as defence costs in employment disputes. Various other costs can be insured e.g. Inland Revenue/VAT investigations, Property disputes, Certain criminal prosecution defence, Data Protection prosecutions, Contractual disputes, Intellectual Property disputes. A legal query helpline is provided, saving you legal costs.


What is Professional Indemnity Insurance?

Professional Indemnity Insurance protects your company’s legal liability for claims made against you alleging financial loss following breach of professional duty or negligence.


Can you explain Directors & Officers (D&O) Insurance

Increasingly, actions are taken against individual directors and officers of corporate bodies – these individuals are not protected by the limited liability available to shareholders. D & O Insurance will afford protection up to the requested indemnity levels.


What is Personal Accident Insurance?

Personal Accident Insurance provides capital sums in the event of death or permanent disability and weekly benefits for temporary disability. It is available for both business principals and employees.